Deploy your knowledge intelligently and create a smart knowledge base. The result? Better self-service and a support department with a lot of knowledge. Selfservice says it all: you do it yourself. It’s quick and easy for customers – and that’s what they like. Therefore, don’t let a knowledge base be missing from your customer experience strategy.
A help centre as a separate site is a possibility, but fully embedding it on the website is also an option. Want to go all smart? Then deploy Machine Learning to automatically suggest specific answers to customers. This allows your colleagues to focus even better on the queries that do require manual actions.
Curious how this works out in practice? Take a look at our own Help Centre.
Easily share your knowledge and thus allow customers to find their own answers.
With a focus on content and a professional FAQ, you will ensure that your colleagues receive fewer questions and customers find their answers faster and independently.
Using filters, you manage content easily and keep lists of potentially obsolete content. That way, you never give outdated information.
Using forms, you gather the most complete possible information from customers, allowing colleagues to help more quickly.
Fully connect your help centre design to your website and create a complete customer journey.
Proud of our customers
Customer Experience Manager, Giftcards Group
Continuous Improvement Analyst, Mollie
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