Working in the cloud is totally contemporary. But did you know that you can also work from the cloud when it comes to voice software? Meet Zendesk Talk, for customers who prefer calling to emailing. Zendesk Talk enables browser-based calling. And yes, it really is as easy as it sounds.
Once set, the team easily scales up and down. And the call plan? You are in control of that. Phone calls are automatically saved as tickets, notes no longer get lost and processes are streamlined as all employees can access the relevant customer info. This way, you talk directly to customers and deliver a personalised solution. Because a person-to-person conversation is often the quickest solution.
Are you using Zendesk Support? Then Zendesk Talk is the perfect connection.
Calls are automatically recorded and deleted after the set period. That way, you comply with the law and don’t have to think about it yourself.
Zendesk automatically creates a ticket from missed calls. This allows you to proactively call the customer back immediately. Customer service at its best
Calling is faster and especially if it can be done directly through the browser. And that without additional installation for employees. How convenient.
With your knowledge of the target audience, you can set the whole system to your liking. This allows you to route calls or just offer to be called back instead of waiting.
Proud of our customers
Customer Experience Manager, Giftcards Group
Continuous Improvement Analyst, Mollie
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