Zendesk

Are you looking for simple customer communication? Zendesk is the answer to all your questions and those of your customers. It gives you time, peace, overview and insight. The tool for all external communication: from articles to customer service and FAQs.

What is Zendesk ?

Zendesk is an omnichannel communication tool which makes contacting your environment easy. Communicate easily with customers, colleagues and suppliers. With Zendesk, contact becomes centralised and clear. Increase efficiency and customer satisfaction and reduce costs.
zendesk

What is Zendesk ?

Are you looking for simple customer communication? Zendesk is the answer to all your questions and those of your customers. It gives you time, peace, overview and insight. The tool for all external communication: from articles to customer service and FAQs.

Zendesk products

An omni channel solution to streamline your communication channels. Increase efficiency, create insights and boost customer satisfaction with Zendesk.

Time and cost

Implementing Zendesk within your organisation saves time and costs. Reduce the time spent on a ticket, reduce the number of tickets and increase customer convenience!

Working more productively

Each employee directly linked to the right support ticket. That's what you want. Deploy workflows, automations, triggers, macros and Artificial Intelligence to achieve this.

Higher customer satisfaction

Contributing to higher customer satisfaction in an efficient way. Thanks to more data and insights, less manual work. That sounds like music to your ears, doesn't it?

Customer service on every channel

With Zendesk, you effectively resolve all open support tickets that come in via email, internet, phone, social media and WhatsApp. And all in one place.

This companies came before you

Work efficiently with Zendesk

Starting with Zendesk is a piece of cake. After all, within two weeks you can have it up and running. We take care of the set-up, training and updates, so you can fully focus on providing the best support for your customers. Together, we make smart choices and set up the processes properly, fitting into your Customer Care strategy. The result? A growing organisation. And do you have any questions of your own for us? If so, we guarantee a response from our service team within one day. So you can always get back to work quickly and do what you do best.

RealConnections Zendesk service

Implementation

More than configuring software. You have your own buddy with whom you have intensive weekly contact. Together, you set goals and we put everything into achieving them.

Optimisation

More than configuring software. You have your own buddy with whom you have intensive weekly contact. Together, you set goals and we put everything into achieving them.

Advice

We are not at a loss for words and
give you honest advice on the best
solution.

On site

You will find us at least twice a
month on location, sometimes even more.

Training? Yes indeed!

We always conclude the onboarding with a
training for users. That way, you also get
actually get the most out of the software.

A regular buddy

Throughout the onboarding, one of us is
your permanent point of contact. Well as
easy for all the inevitable bumps
who we are going to encounter!

More Zendesk

Question, answer, resolved!
Easily share your knowledge!
Tailored to your needs!
Zendesk Talk the perfect connection!

Get in touch

Experiences

Proud of our customers

”We have been working with RealConnections for close to two years now. Since day one it has been such an amazing journey. The professionalism and kindness of the employees there is of a very high standard. They are always hands on with their customer service and their level of a step by step walk through in all questions or problems, is out of this world..”

5/5

Victoria

Customer Experience Manager, Giftcards Group

RealConnections helped us implement the full Zendesk suite and showed us things we didn’t know were possible with this product. In terms of the support they offer there is always someone willing and able to help with all of our questions and they are prepared to go the extra mile in order to help us achieve our wishes.

5/5

Marcus Andrew

Continuous Improvement Analyst, Mollie

Zendesk Whitepaper

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