Experience is Everything

“We have been working with RealConnections for close to two years now. Since day one it has been such an amazing journey. The professionalism and kindness of the employees there is of a very high standard. They are always hands on with their customer service and their level of a step by step walk through in all questions or problems, is out of this world. I can honestly say that this is a way of working that makes the proces of working with a huge platform as Zendesk a very accessable one. They provide you with solutions instantly and in cases where it’s a little more complicated they always provide ways to make it work. I could write a full essay on how happy I am to collaborate with them, but giving them 5 stars is the least that I can do. Keep up the good work @RealConnections. You really got something good going on!”

“Whether it is implementing a new environment, migrating one environment to the other, adding functionalities, changing the entire playing field, the team of RealConnections has been there every step of the way. They do not accept an easy answer, will try to get to the bottom of your request and make sure the solution is fit for purpose. RealConnections has also been an important source of information regarding new developments in the market. When working with partners, we rely on a certain amount of knowledge and flexibility and RealConnections has proven to be a very good match.”

“We have worked with RealConnections for the past year or so and it has really been a worthwhile investment for us as a company. The improvements that we have made in collaboration with them have helped us drive efficiency and improve our workflows greatly. They helped us implement the full Zendesk suite and showed us things we did not know were possible with this product. In terms of the support they offer there is always someone willing and able to help with all of our questions and they are prepared to go the extra mile in order to help us achieve our wishes. This coupled with their professional way of working has really been a god send, especially in the months of the pandemic when improvements needed to be fast tracked. We look forward to continuing our stronger partnership with them and highly recommend their services.”

“RealConnections has helped us to implement Zendesk Support and Explore solutions. The implementation was really efficient, they do a participative implementation, which really helped us to fully understand how things works in the background and to be able to better troubleshoot problems. They also provided training for our Agents on the new changes. All of it was done in the middle of the pandemic where our team was overloaded , they really helped to challenge our way of working and helps us to become more efficient and thus making the work a bit easier for the agents.”

“Working with RealConnections was a blessing. These guys really now how to get the Zendesk implementation job done. Always deliver on time, no hidden fees, and the extra hours they put in when needed is simply amazing. I would definitely recommend a partner like these guys, well-trained, helped us growing Zendesk in our organisation and made our Customer Service the center of attention for input on the development team, and also connecting us to other teams with similar structures! Good job guys!”